Extended hours and increased services for customers

As part of our continual improvement process in delivering high quality customer service to Medtech32 users, we have recently appointed two technical support consultants to our help desk. Both consultants are Microsoft Certified Engineers and have previously worked in the healthcare technology sector. They bring with them a wealth of technical experience and familiarity with medical practice requirements.

In addition to increasing our technical expertise, Medtech is also extending the operating hours of its customer services team to better meet the needs of our customers. The customer service team will now be available from 8:00am to 6:00pm, Monday to Friday.

Medtech is committed to its customers and welcomes suggestions to continuously improve its services. Suggestions may be emailed to: nzsupport@medtechglobal.com or faxed to 0800 633 832

A quick and easy way to move into proactive patient care

Medtech’s new Clinical Audit Tool (CAT) can assist GPs and healthcare providers in leading a shift from reactive patient care to proactive population based patient care by quickly and simply analyzing large volumes of patient data according to a variety of filters provided. It assists with reporting to the PHO, and enables the practice to gain a deeper understanding of their patient population i.e. disease profiles, to enhance patient management.

The CAT tool is fully integrated with our Medtech32 practice management system and helps in provision of improved data quality and efficient patient record management by identifying incomplete patient records and analyzing, and evaluating, the quality of care across the patient population. Read More...

Text appointment reminders to patients now available

Is your practice affected by “do not attend” or late patients?

Medtech32 now has a facility which allows the practice to automatically text patients a reminder of their upcoming appointment. This service is fully configurable to individual practice requirements. Research has shown that appointment reminders reduce “do not attends” or patient lateness.

The service is available through our ManageMyHealth™ SMS product which fully integrates with Medtech32.

For further information please contact: sales@medtechglobal.com or Michelle Reynolds on T: +64 356 7759

e-Learning available for Medtech32

Medtech’s training team is delighted to announce the release of e-Learning modules. The NIR and Immunisation Module is suitable for up skilling existing nursing staff. Reception and Clinical Introduction is aimed at training new users and ensuring current staff has accurate and up-to-date knowledge of Medtech32. It is also particularly useful where time is short for existing staff to spend time teaching new recruits.

Purchase e-Learning modules in August and receive a special introductory offer of a 20% discount. Read More...

Medtech launches CarePath – a Long Term Condition Management tool

Medtech launched its CarePath Long Term Condition Management software at the CME conference in Rotorua in June.

CarePath provides a safe pathway to comprehensive, practice based, Long Term Condition Management through validated disease registries. It has been designed from the ground up by New Zealand clinicians and healthcare technology specialists, and embodies international experience whilst providing for clinical requirements that are unique to New Zealand. CarePath has been refined by multiple years of in-practice use and is clinically proven and demonstrably effective. Read More...

Moving or merging your practice?

Considering merging your Medtech 32 database with another practice involves planning. When you are considering moving your practice please add “contacting Medtech” to the top of your list to ensure an optimum transfer and data merge.

To ensure that your data is transferred and merged accurately, intact and on time, we require at least 8 weeks notice.

During this time we will work with you and make recommendations on how your practice data should be merged, together with advice on what to do if you are splitting the database. It is important to consider the long term effects of a database split and merge such as capitation based funding and potential audit and compliance issues. Read More...

Medtech sponsors NZ Healthcare Summit 2009

Executive chairman Vino Ramayah is delighted to announce that Medtech is a Gold Sponsor of the New Zealand Healthcare Summit which is being convened in Auckland on 7th-8th October this year.

The two day event is a health sector conference encompassing government policy initiatives, innovation, planning and funding strategies, enhanced collaboration and best practice for improved delivery of health care services. It will feature presentations from stakeholders across the sector focusing on key issues in sustaining, creating, developing and collaboratively managing New Zealand’s health care resources. Read More...

Medtech attends CME Conference in Rotorua

Medtech staff attended the Rotorua CME Conference from 11th to 14th June 2009. The conference was once again outstanding and attended by approximately 700 delegates.

It was great to see both new and familiar faces. Our new Customer Services Manager, Geniene Rabie, was part of the conference team and appreciated the opportunity to meet and speak with customers face to face. Thank you for providing valuable feedback both at the stand and at the workshops.

For those that entered the draw for the IPOD Nano and shuffles, your comments will be collated and actioned. We are also pleased to announce the winners of the draw as follows:

* Helene Winter - Winner of iPod Nano
* Leonie Sinclair - Winner of Apple shuffle
* Tim Coulter - Winner of Apple shuffle

For next year’s conference, timing will different in both the North and South Islands to allow for maximum attendees, we look forward to seeing you all again next year.