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      August 2010


Dear Medtech E-News Reader,

In brief...

The last few months have been a busy period for Medtech. There have been a number of enhancements in Medtech32 and we have focused on how we can best improve the level of customer services that we currently offer. In this respect, we are pleased to announce the launch of Medtech Online, a new service available through our website providing customers with access to a knowledge base, FAQs, online help requests, training services, and the ability to request and pay for services online. We currently have 300+ customers who are using this service. We have also upgraded our telephone system and all customer enquiries can be made to our 0800 2 Medtech (633 832) free calling number. Please update your records. Our free fax number remains the same on 0800 Medtech (633 832).

Product releases

Clinical Audit Tool - we are pleased to announce that the Clinical Audit Tool has been released. You can read more about this and the features offered below.

Medtech Evolution - is in the final stages of testing and we expect Beta testing to commence shortly. We are also releasing a Specialist version of Medtech Evolution specifically to meet the needs of specialist clinicians and practices. You can read more about the features and benefits offered in this new solution below.

Medtech32 Version 19 - has begun a staged rollout and I would like to take this opportunity to acknowledge the assistance of our Clinical Reference Group who have made a significant contribution by way of advice and Beta testing, to the final product.

Conferences
Our team recently had the opportunity to meet with many of you at the GPCME conference held in Rotorua in June. We are also attending the GPCME South conference in Christchurch this week. Medtech are once again Gold Sponsors of the NZ Healthcare Summit 2010 being held in Auckland on 10-11th August. We will be showcasing both Evolution and the Clinical Audit Tool as well as our clinical and patient portal solution, ManageMyHealth™ at both of these conferences. You can read more about these conferences later in this newsletter. Please stop by our stand if you would like to view these products.

Thank you for your ongoing support and feedback. We are always appreciative of your comments and suggestions which ensure that we continue to provide innovative and up-to-date products and services that improve patient and practice management.


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Customer Services Announcement

Medtech have recently installed a new telephone system to better support our Customer Services Team by providing a free calling service for customers seeking support, and to provide a more efficient and effective management of customer calls, emails and faxes to the help desk.


Over the coming months we will be implementing a new Customer Relationship Management system that will bring further improvements in service and support for our customers.

 

Please note our new free calling numbers and update your records:
Customer Service Desk Telephone
0800 2 Medtech
0800 2 633 832

 

Customer Service Fax
0800 Medtech
0800 633 832


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Medtech32 Version 19 Release

 

“Medtech have worked very hard over the last year, consulting with working GPs like myself, to develop and refine the new prescribing module. It is a big step forward in terms of features, and most importantly, patient safety. It also has the underpinnings for moving forward in an increasingly connected world.” Richard Medlicott – Island Bay Medical Centre – Version 19.0 Beta Tester.


The much awaited Medtech32 Version 19 began a phased release to practices last week. This upgrade features changed workflows which significantly improve prescribing and patient safety. We have undertaken a particularly rigorous industry review for this release, led by the Medtech Clinical Advisory Group and robust live testing by two busy General Practices - Island Bay Medical Centre and Stoke Medical Centre.


The Medtech team would like to thank the Clinical Advisory Group and in particular Drs Richard Medlicott and Bev Nicolls for their time and valuable input in the development of Version 19.


Some of the major changes contained in Version 19 include:

  • Prescribing of old medications – a warning notification is given which provides a list of alternative drugs that can be prescribed.
  • Enhancement to drug interactions including cross-sensitivity checking.
  • Addition of a “medication search” function for drugs that are safe for use in pregnancy and sport.

Version 19 is a CD release. Click here for more info


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Medtech Online

We are pleased to announce the launch of Medtech Online – a new online customer service facility which enhances our existing customers support services through providing:

  • Online distribution for new version releases and patches
  • An online knowledge base, FAQ’s, notifications and product information including user guides and training manuals
  • Payment of accounts online
  • Facility to book training online

Read More...


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Medtech Sponsors Second Annual Healthcare Summit 2010

Medtech is pleased to once again be a Gold sponsor of the Second Annual New Zealand Healthcare Summit being held at the Hyatt Regency, Auckland on 10-11th August. This year’s conference is focused on patient-centric healthcare. Read More...


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InterBase 2009

We are pleased to advise following testing, that Medtech32 is now fully compatible with InterBase 2009 and we recommend that your practice upgrade to this version. Read More...

 


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Just released... Clinical Audit Tool

Clinical Audit Tool (CAT) our population health management and clinical reporting tool has been released. It has been designed in consultation with clinicians, to assist with the overall management of practice population data, allowing practices to:

  • ANALYSE and identify gaps in data
  • IDENTIFY information or service delivery gaps
  • ACT address needs of patients or improve service

Read More...


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Medtech Evolution ready for Beta testing

We are pleased to advise that Medtech Evolution General Practice will be ready for Beta testing within the next few weeks. Medtech Evolution is the result of five years research and development and it offers the latest in cutting-edge practice management software. Read More...


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New generation Practice Management System for Specialists

We are in the final stages of testing for Medtech Evolution Specialist - developed for Specialist clinicians and practices, it will be available in September 2010. Medtech Evolution Specialist is a feature rich and modular solution, providing only the modules required, within a clear and user friendly interface.  Read More...


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New User Group sessions available

Our training team will be contacting PHOs throughout the country in the coming weeks to schedule User Groups which will share information on new releases, tips and tricks for using Medtech software, new products and to receive your feedback on software improvements. Read More...


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Tips and Tricks

We would like to feature Tips and Tricks as a regular feature that will help practices to make the most of our software. If you would like tips or tricks on any particular topics please email us at:  nzsupport@medtechglobal.com


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New mobile training option available

As part of improving our level of service to you, we have created a mobile training service. Our training team will be visiting centres around the country to provide hands-on training. We will supply laptops set up with Medtech32 and can host up to 8 people. Classes can be scheduled in the evening or at a time to suit you. Read More...


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E-Learning training options

Medtech offers an E-learning training option including voice guided video demonstration of how to use different modules within Medtech32. This has proven to be popular with many customers and is a cost effective way of training new staff, as well as, up-skilling existing staff. Read More...


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